This 3-hour course will introduce participants to conflict resolution in the workplace and the need to address conflict in order to maintain productivity, increase retention rates and improve morale. The presenters will discuss recognizing sources of conflict, using the Collaborative Management Method, Applying the A-E-I-O-U Communication Model, Assuming the Role of a Mediator and Developing Active Communication Skills.
Only 30.00 per participant
February 12, 2013; 9:00am-12:00pm!
McKinley Children's Center
762 West Cypress Street
San Dimas, CA 91773
Group Home Administrators, and any other professional seeking information on how to resolve conflicts
At the conclusion of the course, participants will be able to:
Group Discounts Available: Call (909) 670-1588 for Details.
This course has been approved by the California Department of Social Services, Community Care Licensing Division, for 3 Hours of Continuing Education Units (course approval #653-0301-16743)