Course Description

Course Title: Conflict Resolution
Instructor:
Category: Offline Courses, Management Training
Course #: ConRes101
Credits: GH (3), BBS (3), IACET (0.3)
Price: 30.00
LIVE COURSE INFORMATION
Date: 02.12.13
Time: 09:00 am
Description:

This 3-hour course will introduce participants to conflict resolution in the workplace and the need to address conflict in order to maintain productivity, increase retention rates and improve morale. The presenters will discuss recognizing sources of conflict, using the Collaborative Management Method, Applying the A-E-I-O-U Communication Model, Assuming the Role of a Mediator and Developing Active Communication Skills.
 
Only 30.00 per participant
February 12, 2013; 9:00am-12:00pm!


Course Location:

McKinley Children's Center

762 West Cypress Street

San Dimas, CA 91773
 
Targeted Audience:
 Group Home Administrators, and any other professional seeking information on how to resolve conflicts

Learning Outcomes:
At the conclusion of the course, participants will be able to:
  • Identify the Sources of Conflict
  • Describe the Steps for Solving Conflict through Collaboration
  • List Reactive Ways of Settling Conflict
  • Explain Key Steps of an Effective Communication Model.
  • Identify the Role of a Mediator in Resolving Conflict

Group Discounts Available: Call (909) 670-1588 for Details.

 This course has been approved by the California Department of Social Services, Community Care Licensing Division, for 3 Hours of Continuing Education Units (course approval #653-0301-16743)